Zipline Equipment at Rafting in the Smokies

Zipline Equipment at Rafting in the Smokies

Rafting in the Smokies features an awesome zipline course that spans 2,400 feet. We operate rain or shine and have an instruction session with your adventure guide where you might hear some unfamiliar terms. Before booking the Zipline Canopy Tour, it’s always good to get a head-start when it comes to equipment and gear. Below are some of the equipment we use and terms you may not be familiar with before your experience.


Helmets are required safety gear. We provide a helmet and make sure it’s fitted correctly. To ensure your safety, we check helmets for fractures, corrosion on rivets, and buckles or other fasteners.


We provide and require a full-body harness. We make sure harnesses fit properly with two-finger tightness and will replace them if they are worn, discolored, stiff, or have broken or defective buckles or fasteners.

Phoenix Claws

Phoenix Claws are used for clipping into a tie-in-point. They connect the platform and stairway belays. When on the zipline canopy tour, they are connected to the snap hook eye on either side of the tether.


Tethers connect the harness to the zipline pulley. These are checked for proper fitting and length to make sure you’re positioned well. Each person has three different tethers that connect to the safety cables. They are rated at 5,000 lb breaking strength. The staff at Rafting in the Smokies will make all the transfers for you.


Also used for climbing, a carabiner is a metal loop-shaped tool with a spring-loaded element to open and close. It’s used to connect the lanyard to the harness.


This is the driving force of the zipline. When you are heading down the zipline, it’s the pulley that gets you to the next station.

Our Zipline Canopy Tour, open from Memorial Day to Labor Day, is a great way to experience nature in a new and exciting way. It has a low impact on the neighboring plants and wildlife. If you are ready to start your tour, book now and zip on over! Just remember to wear closed-toe shoes and long shorts or pants.

Guide Interview: Hunter

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Hunter - Guide Interview at RITS

Hunter was invited in by Brad’s cousin, Birdman (Drew) and is from Orlando, Florida. 2016 was his rookie year. Hunter said going to a small town like Hartford is really life-changing.

How is the training program?

It was hard, but really fun. It was about a month of training where you try and understand how the current works. We took down the river about four or five times a day.

What’s your favorite part of the day?

Trying to get them to work together. About 90% of people never have done this before. Sharing that adventure on the river with other rafting companies is great.

What do you do special with guests in your raft?

Showing the guests what a guide’s life is like on the river. They’re living through us while they’re on the river so we try and explain what’s going on in nature and what’s happening with the other companies. It’s awesome for us to share.

Is this something you think you can do for a long time?

Always coming out to a new river, this river in particular since I’ve trained on it. Meeting people like KP who was originally raft guide and got into management. I definitely want to come back next year.

What do you think makes this addictive for you?

Every day even this river is on a different level so it’s new every time. Getting outside and meeting new people.

Are you ready to smash into some waves? Check out the Upper Pigeon River rafting trips at Rafting in the Smokies. If you want something smoother, paddle your way over to a Family Float rafting trip.

Guide Interview: JP

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

JP - Guide Interview - Rafting in the Smokies is the Real Deal!

John Parkinson (JP) has been rafting for 10 years. He’s been at RITS for four years. His twin brother is also one of our guides. He’s a natural jokester, and you might catch him knocking a few on your bus ride.

Why do you like working for RITS?

A lot of companies only hire rookies. At RITS they hire people with good experience and have been rafting here and other places around the world. This is one of those rivers that you can take a lot of people down. We’re very professional with years of senior experience. We know how to act with guests, safety is a priority. Of course we hire rookies as we do need to train new people and give them a love for whitewater rafting.

Do you have a training program?

KP, Birdman, I, and a few other trip leaders do the training. It’s a hard process and we have to weed out people. There isn’t a specific walk of life to be a raft guide, but there are people from all walks of life. When we run private trips—in like West Virginia and the like—we always like to eat afterwards. When we eat, the waitress is trying to figure out how we all know each other because we’re like a college kid, a biker guy, a hillbilly, and inner-city kids. We are all like family, even though we aren’t, and we all laugh like family. You’ll get California kids and ex-cops and marines. It’s a melting pot.

What do you do when you aren’t rafting?

I teach snowboarding in Colorado. That’s the way I can balance this job out. 11 years ago, KP, my twin brother, took me rafting for the first time on the Pigeon River. Everything from the bus talk to splashing people in the face, swimming, and all, I loved. I fell in love with it. When he told me he was a raft guide, I had no idea what it was. I was from Nashville and when I got back home I was trying to figure out how I could quit my job. I had to work for a year before I could quit and then I’ve been doing it ever since. This is a real job. There is hard work involved in loading buses, keeping people entertained even if they might be having a bad day, and more.

What’s your favorite part of the job?

I’m an entertainer. I love my guests. Ever since I was a little kid I loved entertaining. Not a lot of people are like that. I entertain from the beginning until the end. I like to be the center of attention. I have an outgoing attitude, and I get to use that as a career tool.

What’s your philosophy on life?

We only pass through this world once. Any good that we can do we should do it now. Any cool activity we can do, we should do it now. We can’t ever defer or neglect it.

What inspires you?

Whitewater. Only being a raft guide you’ll see realize that the song “Don’t Go Chasing Waterfalls” is so wrong.

If you were to take a family with young kids, how can you reassure them the experience would be great?

Safety is one of our number one things. Ask for a senior guide or trip leader as they’ll always be on it. Rafting is one of those activities where adults and kids can have just as much fun as each other. You get the same experience as your kids. It’s a people thing. We have one of the most senior staffs on the whole river. Most of the staff is senior. I’ve had kids crying on the banks. What I try and do is try and talk to them personally, even if they aren’t on my boat. I learned a lot of this teaching snowboarding. By the end of it, I tell them if they don’t like the first half, we’ll take them back.

Rafting in the Smokies is a family-friendly rafting company. Don’t be afraid to bring your toddlers, because we have something for everyone! Older kids can enjoy the zipline canopy tour and high elements ropes course. Younger kids can have fun with their parents on the family float trip and rock climbing wall. Adrenaline junkies will love the upper pigeon river rafting trips. Book your next adventure now.

Guide Interview: Nancy

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Nancy - Guide Interview - Rafting in the Smokies is the Real Deal!

Nancy has been with Rafting at the Smokies for about ten years, off and on. She always comes back, because this is her home.

What do you do when you’re not rafting?
I go to school and work in Knoxville. I’m going to school for Computer Science and Information Technology.

What’s the best part of your job?
I love that my office is the middle of the river. I love taking people down that have never gone. I like getting and seeing little kids get excited about it.

Why should people choose to take a trip here, since it’s not traditional?
It’s exciting. It is getting more popular with tourists. It’s a little more on the wild side and you’ll talk about it for years.

What sets Rafting in the Smokies apart from other companies?
They are very family-oriented. Mark and Brenda, the owners, treat me and the guys like family. I was here the first year they bought it and I watched them grow along with the company.

What is your philosophy on life? What do you live by?
Enjoy life and help others by showing them what you love.

How is it being a female raft guide?
I don’t think being a female guide is any different than a male guide. I think some guests are excited or nervous to get a female guide. Because we are smaller, we learn to finesse the water rather than just muscle through it. We definitely are outnumbered. If you enjoy being outdoors like me, you would find this perfect.

Why would a guest choose to come here?
I can share what I love with them. We have a lot of repeat guests. It’s a very fun environment, and people see that and want to come back.

Anything to know for first-timers?
One of the things I tell my guests if they are nervous is that I’ve been bringing my son here since he was five. Just think of it like a moving swimming pool.

What’s a fun fact about yourself?
I’m a weirdo!

Have you been rafting with Rafting in the Smokies before? We’d love to see you again and help you make new and exciting memories. Bring your friends too! You can book now for rafting, zipline canopy tours, or the high elements rope course.

How to be a Rafting in the Smokies Guide

Rafting in the Smokies is a great place to work. We will get you outdoors, play to your sense of adventure, and grow your skills.  We offer a guide certification program for those interested in learning what it takes to ride the Pigeon River or be one of our awesome guides!

To be a RITS Guide, you will need to have CPR and first aid training and certification before applying. Safety is our number one priority at Rafting in the Smokies. Here is what you’ll learn as part of the CPR and first aid certification required before you start training with us:

  • CPR—CPR, or cardiopulmonary resuscitation, is a technique used to keep oxygenated blood flowing to the brain and other organs. It is used both for those who are not breathing as well as those whose heart has stopped beating. Being certified in CPR means you know how to do chest compressions, airway checks, and rescue breathing.
  • First Aid—You’ll need to know skills like how to treat bleeding, broken bones, shock, and other first aid emergencies. When we are rafting, we have two guides equipped with first aid kits in their rafts. One is at the head of the trip, and one is in the back.

While we hope you don’t ever have to use these skills, they are worth having, even outside Rafting in the Smokies.

If you are accepted into our rafting guide certification program, we train seasonally in the late spring (April/May). Space is limited so register early if you are interested in the program.

We cover the following over the course of five days:

  • Understanding the raft
  • Learning raft control
  • Customer relations

As a certified raft guide with Rafting in the Smokies, we know you will be one of the family. While on the Pigeon River, you’ll notice the bond goes beyond RITS, where we are also friendly and respectful to other rafting company guides. We have a unique community here with people who love to experience the outdoors daily and have fun doing it!

Are you interested in being a raft guide? Check out our employment page to see if we’re hiring.

Guide Interview: KP

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Raft Guide KP - Rafting in the Smokies
Our river manager at Rafting in the Smokies (“RITS”) is KP. He’s been at RITS for four years, but he’s been a guide for 14 years. He manages 54 guides (and their shenanigans!). He gets to watch the joy on everyone’s faces day after day.

What is the best part of the job?

Taking people on adventures they normally wouldn’t get to do. Seeing them having a good time and have fun is great. We have taken down a person that just had a knee replacement. They can’t do things like hiking, but they can sit in a raft for a high adrenaline adventure.

Why do you think people should choose a rafting trip over a traditional trip?

A traditional vacation is boring! This is a real-life, live-action, natural roller coaster. It’s a wild river that’s fun and safe for the family. Our guides are the best, and I got to hand-pick them. I got to bring the very best river guides. We have a melting pot of guides with their own quirks and strengths. We’ve got some that have worked on rivers like the Gauley River in West Virginia, the Ocoee River in Tennessee, and even out west on the Colorado and Arkansas River. You’ll get people like the jokers, the naturalists, and the storytellers. I like to think that our guides have all three qualities. People like storytelling and being entertained, and our guides fulfill that.

What’s your personal philosophy on life?

I always go with the flow. I love the river and have been doing this since I was 19. I’m 32 now. I feel like I grew up in this town. I feel like it’s not a want for me to do this job, it’s a have to. This is the only service industry I know of that you want a guide with arm tattoos and a beard.

Go out and experience as many adventures as you can, whether it be whitewater rafting or hiking. Whatever your passion is, go and do it.

What is a fun fact about you?

I have a speech impediment and an accent and sometimes it conflicts with the Northern guest. Some guests have problems understanding me.

Why would I want you as a guide?

I am the best surfer on the river. I’m not conceited, I’m convinced.

Have you read enough to be convinced that Rafting in the Smokies is where you want to plan your family adventure experience? Book now and choose either the Upper Pigeon River or Family Float trip.

Guide Interview: Crazy Uncle Curt

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Curt is tall and lanky with a long white beard (sometimes knotted). He’s also known as “Crazy Uncle Curt.” He works with special needs kids and has a girlfriend with a son who’s deaf. If you need someone who knows sign language for your group, he can take you down the river. Everyone is welcome at Rafting in the Smokies!

How did you come to Rafting in the Smokies?

I had been rafting on the French Broad River and camping near Hot Springs, but I had a girlfriend who was a scientist in the Great Smoky Mountains National Park. I stopped into the sales office and the woman asked if I had my certifications, so I pulled out my CPR card and she told me to go to straight to Hartford. I picked up some Appalachian daylilies and came in with the flowers in one hand and card in the other and the lady said “Oh you’re cute, get to work.” I have been doing this since for over ten years, except for one summer where I was in a movie in Atlanta.

What’s the best part of your job?

I love working with people and the physical challenge. When I was growing up, my father was a missionary to the coal fields. I never had any comfort with water. I was in my 40s when I started, and now I’m in my 60s and still rafting.

What happens when you’re on the river and a storm comes?

Yesterday we were out and a big storm came out with pouring rain. We always point out the fact that we’ve done this many times and we’ve never been hurt. We’re all wet anyway, so we just keep paddling.

What’s your philosophy on life?

Respond with what is going on with what is around me and come up with my own way to deal with that. I want to exude that. Everyone needs to pull together and work for a peaceful earth.

Want to feel the thrill of whitewater rafting? Now is your chance! Book now and choose either the Upper Pigeon River or Family Float trip.

Guide Interview: Birdman

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Birdman - Guide Interview - Rafting in the Smokies is the Real Deal!

Our Assistant River Manager, Birdman (or you could call him Drew, but it isn’t as fun), got his nickname after his African Grey Congo parrot. He used to take her to car shows when he lived in South Florida and had her on a leash. He’s been with Rafting in the Smokies for four years and has a passion for the outdoors after leaving the corporate world.

What are some crazy things you’ve done?

I’ve hiked all 2,000 miles of the Appalachian Trail in 2012. It runs from Georgia to Maine. It takes a person between 5 and 6 months to complete the journey. My favorite part of the trip is the people. The mountains and vistas are great, but the people will do things for you just out of the kindness of their heart. It re-infuses you with a great sense of respect for humanity. You come out with lot of appreciation for that and that’s part of the reason why I’m here on the Pigeon River. I want to give back, and give people an experience they may only get once in their entire life.

What do you love about Rafting in the Smokies?

The people. I love my team here. They are fun to work around, we have great guides, and we have a lot of fun on the water. You just can’t beat the view from this office out here.

How do you organize the team?

It could be said like this. It’s a lot like herding cats. No, that’s not fair. These guys are awesome and they manage themselves. The managers here are more for logistics and timing than anything else.

What does your offseason look like?

Since I hiked the Appalachian trail, I’ve been living in Asheville, NC. The people are very outdoors-oriented. The local business ethics are things I value myself. I sell outdoor equipment like backpacks.

Why should people choose a river trek on their vacation?

Unlike other attractions, this doesn’t run on rails. It’s a top-notch adventure. It’s all about you, your water, and your paddle, and having fun doing all of that.

What’s your most memorable experience?

My first swim as a raft guide. In my rookie year four years ago, I did the double reaction rapid. Besides the three-foot curling wave, there is also a rock called Tombstone that gets everyone wet. I hit Tombstone Rock with the backend of the boat, and I got ejected upside down and entered the water upside down. The boat got stuck up on a rock. I thought I could get out and get the boat, but the boat got adrift and I had to jump back into the rapid and swam the rapid twice. No one swam, but me. I was a guide at the time, and the people didn’t even realize I was out of the raft at first. The girl next to me was the only one that noticed. The first thing I did when I came out from the water as everyone was looking to me for direction was, “Don’t do anything!”

What’s your philosophy on life?

I found my philosophy on the Appalachian Trail. Before I did that, I was in corporate sales. I realized I was trading money for happiness. Here on the river that’s what I value. My happiness and the happiness of the guests I go out with and I can share this experience with. That’s why I’m here and love rafting.

What makes you unique as a guide and why would I request you?

Because I have magical beard powers that blow in the breeze during our trip! I have something to say about everything. We’ll do history and nature. We’ll talk about hydrology. We splash and we’ll get everyone nice and wet.

Do you have anything to tell first-time rafters?

Be prepared for a physical experience. You are a part of what is going on. You’ll have an opportunity to be in control of your experience and your own safety. Be ready to paddle like champions, because this is what it’s all about.

Are you ready for your next adventure? Head to the reservation page and start your booking process. If you want to add some other fun activities to your whitewater rafting experience, Rafting in the Smokies also offers a zipline canopy tour, a high elements ropes course, and (new for 2017) a four-sided rock climbing wall.

Guide Interview: Ben

This interview is part of a series of interviews in which we help you get to know these amazing and passionate people who help to make RITS what it is. To view more, check out the Guide Interviews page.

Ben - Guide Interview - Rafting in the Smokies is the Real Deal!

Ben is a 2016 rookie raft guide and about the only guide without a nickname. He grew up in Colorado Springs, Colorado. As with other guides who stay for the season, he braves it in one of the guide houses that are home to two or three people as space allows. Ben isn’t a burly guide like some of the others at RITS. He does wear a killer man bun, though!

When we interviewed him, he was all about the sense of family that comes from working at Rafting in the Smokies as a whitewater rafting guide.

What do you like most about Rafting in the Smokies?

I learn from professionals. There is a really cool vibe out here. There’s always boating going on, it’s kind of like a mecca here. It’s a community—like a big family.

What do you do in the offseason?

During the winter time, I go back home to Colorado and I’ll be back on the slopes out there. I do things from liftie all the way to park crew. Park crew is probably my favorite. I’ll build jumps and rails and do that all day.

How is the training process?

The training process and meeting everyone was pretty awesome. I came out here with the river manager. He wasn’t the manager at the time. He trained me and Rusty Brown—a really respected boater—trained me. We’re trained to deal with different situations, and a lot of those times those situations can be super difficult. We have little kids, and safety is our top priority. You really can’t stress that enough. We always try our hardest.

Why should people choose Rafting in the Smokies and choose rafting?

It’s epic. You can’t get this kind of adventure anywhere else. The river is wild. We’re trained professionals and have knowledge that other people don’t possess. It’s such a thrill. We’re going to get you in safely. It’s what we do for fun and for a job.

What’s your philosophy on life?

Keep going forward one foot at a time. Don’t offset something if it presents itself to you. I didn’t expect to come out here to come rafting. I just met someone and came out here and just went with the flow and I’m enjoying life.

What inspires you?

Pushing myself as far as I can and know what my limits are. I look at these rapids out here and all around the country. I ask myself there and in life if I can get around them.

As you can probably tell, Ben is super serious about safety and so are we! That’s why at Rafting in the Smokies, we brief you fully before you go rafting. We tell you about foot placement and always stress keeping the right rafting stance with your paddle. Toddlers on the Lower Pigeon float trip will sit in the middle—the safest area for them. We also make sure it’s safe when you get out of the raft at the end of the trip. Ready to book? Head to our reservation page.

Enjoying the Colors of Fall in the Smokies

Fall Colors in the Smokies

The trees are getting ready to bathe the Smokies in a bright array of colors. That’s right, fall is here, and we’re excited to start enjoying the beautiful display of oranges, reds, and yellows on the mountains. If you’ve never been to Rafting in the Smokies in the fall, this is a great time to go! We have some tips on finding the perfect photo opportunity on your way here, plus some ideas for enjoying the fall with a bunch of fun.

Gatlinburg Scenic Overlook

If you want an ideal location to get a photo of Gatlinburg from overhead, this is the spot for you. Located to the west of Gatlinburg, take the Gatlinburg Bypass either from the Parkway or from 441 after you exit the south of Gatlinburg. Halfway through the drive you’ll get the best spot for a picture.

East Foothills Parkway (Section 8A – Cosby, TN)

This is a great scenic six-mile drive, and one we recommend you take to get to Rafting in the Smokies in record time. This section is not as heavily trafficked, and you’ll find plenty of overlooks to stop and get some excellent mountain photos. You can also expect the drive to be quiet as RVs and semi trucks aren’t allowed on this stretch of highway. It’s located on 339 between Cosby and I-40 (mile marker 442).

West Foothills Parkway (Section 8G – Happy Valley, TN)

There is another segment of the Foothills Parkway that runs past Townsend, TN, and Wears Valley, which has its own observation tower (accessible via a half-mile hike) called Look Rock. It’s another location where you can be adventurous and get more panoramic views. From the tower you can see several landmark mountains and areas like Clingmans Dome, Cades Cove, and Mt. LeConte. There is a parking area for Look Rock.

Scenic Cabin Stay

Escape from it all and experience the beauty of autumn from your own private cabin! Our partners at Wildwood Mountain Cabin Rentals have cabins that have one to four bedrooms. Some are nestled in the midst of the Great Smoky Mountains and others rise above with breathtaking views.

Zipline and Ropes Course

Imagine sailing past the vibrant hues as you enjoy our Zipline Canopy Tour. We operate our Zipline tour through the end of October so you can zip during the peak season for autumn colors in the Smokies. If you want to take a slower pace and enjoy the treetops around you at your own speed, we recommend the High Elements Ropes Course.

We hope you’ll take some of our tips for great photo opportunities and visit us as the leaves change color. If you’re ready to come join us for a zipline or ropes course adventure, book reservations today! Have you been here before in the fall? Visit our Facebook page, and send us a photo of the vibrant fall foliage from your last trip. We’d love to see your photo skills—and if we can share them with the world, that’s even better!