Rafting in the Smokies has an outstanding staff of WhiteWater Rafting guides who routinely go out of their way to ensure guests have the experience of a lifetime. Recently one guide, Scott Porch has reached out into the internet, socially speaking to engage our guests. Scott a seasoned veteran of Whitewater Rafting in the Smokies; understands his job is more than just getting clients down the river safely. The conversations that occur on the river can be ones that create lifelong bonds of friendship. I still recall my first whitewater rafting guide “Mike-O”, educating us, between rapids, about the river and the history of the dam. Then Mike-O also turned me on to the greatest Turkey Avocado sandwich at the little restaurant next to Rafting in the Smokies.
Creating a memorable experience is a pivotal part of all guided trips. Scott has taken it upon himself to mount a Go-Pro adventure camera to his helmet. Each day Scott tries to take one photo of each group he guides down the Upper Pigeon River, and when Scott gets off of work he uploads the daily photos with a nice message to each family. By reaching out digitally, Scott has taken the relationship and experience to a whole new level for our guests. Now that is service, we thank all of our guides for making your experiences worth repeating. Congratulations Scott Porch for your outside the box thinking and your commitment to guest service.
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