Frequently Asked Questions
Q: What if I have
to cancel?
A: We have a 48-hour cancellation policy. As
long as you give us at least a two-day notice of your cancellation, there will
be no charge to you.
If you are making your reservation within the 48-hour period
prior to your trip date you waive your right to cancel.
Q:
Is there a guide in every raft?
A: Yes, although
some exceptions may be made on the Lower Float Trip
Q:
Do I have to know how to swim?
A: No, you will be
wearing a life jacket and we don't recommend that you swim in whitewater.
Q:
How do I get back to my car?
A: The Upper Pigeon trip you will be bussed to the start of the river and will raft back to our outpost. The Lower Pigeon trip will start at our outpost and you will be bussed back after your trip.
Q:
Do you have lodging?
A: We offer lodging through
our sister company Wildwood Acres
Cabin Rentals. You can also click here for
additional local lodging information.
Q:
How far are you from Gatlinburg?
A: Our home
office is located 6 miles from downtown Gatlinburg on 321 N. Our Pigeon
Outpost is located approximately 30 minutes from our Gatlinburg office off of
I-40 exit 447. Click here for our location
map.
Q: Can I go if I am a bit
overweight?
A: We have some very large life jackets; the
chest measurement is up to approximately 56 inches. If you are not sure, we
have a jacket in our main office. If you will be arriving in the Gatlinburg
area you could come by and try it on. We recommend that you make a reservation
and if you do not fit in the life jacket, we will cancel the reservation
without any charges. But, it would be best to come by two days prior to your
trip.
Q:
If I am pregnant can I go?
A: We will not take
you on the river if you are over three months pregnant.
Q:
Do you have a minimum age for children?
A: The
minimum age/weight for the Upper Pigeon trip is 8 years old or 70 pounds.
You have to be at least 3 year old to go on the Lower Pigeon Float trip.
Q:
Do you have a group rate?
A: Yes, for every ten
people in your party, one goes free. For school, church, and girl/boy scout
troops, click on our group specials page for additional information.
Q: What are the times of your trips?
A: The water level on the Pigeon River is dependent on a hydroelectric power plant. From Memorial Day to Labor Day we raft Tuesday, Wednesday, Thursday, and Saturday between 11AM and 5PM (March-October). Earlier in the spring and later in the fall trip availability will be based on rainfall and power generation needs. Please call for up to date information during this time period.
Q:
What do I wear?
A: The best thing to wear is
shorts and a t-shirt. You must also raft in shoes that will stay on your feet.. No flip-flops or bare feet please. If you are
rafting during the colder months, wear clothing that will not absorb much water
like wool, fleece, polypro, etc. - no jeans, sweats or anything with cotton please. We
provide nylon jackets and pants to wear over your clothing at no extra
charge and also offer wetsuit rentals.
Q:
Can I bring a camera or do you take our picture?
A: Please do not bring along your camera unless it's waterproof. It will
get wet! We do have a professional photographer who will take a photo of your
raft trip. You can place an order for a photo after your trip.
Q:
Do I need to bring anything on the trip with me?
A: No. Our trips range from 1-3 hours so there is no need to bring
anything. We recommend that you lock your valuables in your vehicle. We have a safe place for you to store your
keys.
Q: What about inclement weather?
A: We raft rain or shine because you will get wet anyway. If
there is lightning in the area our river managers or trip leaders may choose to
delay the trip.
|
